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In-Store Policies

The following policies apply to deposits/purchases placed in-store ONLY

Paid in full and taken at time of sale – All Sales Final

20% non-refundable deposit - Store Credit Only. To receive a store credit you must notify us at within 5 days from the purchase date from your sales slip.  If you fail to notify us within this timeframe, you will forfeit your deposit. All returns receive a Return Authorization Number.
If you are paying in full at the time of purchase and return the gown, you will receive a refund less 20% store credit of the gown price.

If you are removing the gown from the store, no returns will be allowed.

Your balance is due within 30 days from the deposit date. If payment is not received, VOWS reserves the right to return the inventory to the sales floor and your deposit is forfeited.

Final Payment must be in the form of cash or credit card.

We ask that you take your gown at the time of your final payment. Gowns left beyond 90 days of pickup notification email become the property of VOWS.

Will be sent by email within 3 days. Store Credits may be used one time only and must be applied to one sale. Store Credits may be transferred once only to another bride to be used towards the purchase of a wedding gown only.

RETURN POLICY -  Ordered items, Bridesmaids and Mothers Dresses:
No returns, exchanges or credits will be accepted. Please review your order carefully to make sure the items ordered are correct..

If two gowns are put on hold, a gown must be purchased and deposits will be credited appropriately. If neither gown is purchased at the time of return, a store credit will be issued for the purchase of a GOWN ONLY.

Alterations are done for additional cost and are scheduled 3-5 months before your wedding. No repairs or cleaning will be performed on gowns $999 or less..

The above policies are for in-store shopping only. Click to go to Internet Shopping Policies.