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In-Store Policies

The following policies apply to deposits/purchases placed in-store ONLY.

Purchasing and Layaways

  • Off the rack gowns
    • $599 and under - Must be paid in full at time of purchase
    • $600 and over - A 20% deposit is required - minimum of $200
  • Ordered Gowns, Accessories and Bridesmaids - All Sales Final
  • Remaining balance on gowns are due within 30 days from deposit date
  • We accept Visa, MasterCard, Discover and AMEX
Returns and Store Credits - Requires Return Authorization Number
  • All deposits are non-refundable. If you decide against a gown you MUST notify VOWS within 5 days from the date of purchase to receive a Store Credit. If you fail to notify us within 5 days, your deposit is forfeited.
  • Returns within 5 days - Store credit is issued via email.
  • A store credit is ONLY VALID with a return authorization number. Store Credits must be used at one time.
  • No returns or exchanges will be accepted after an item has left the premises.
Cleaning

Cleaning is dress and price specific. Please check with your sales consultant for more details.

The above policies are for in-store shopping only. Click to go to Internet Shopping Policies .