FAQ’s for Accessories

Shipping and returns

Q: Are accessories returnable?
A: Yes, we want to make sure you are happy. If you are unhappy with an item you may return it for a full refund. Please contact us within 3 days of arrival for a return authorization. There will be a 15% restocking fee with veil orders. Shipping fees are non-refundable.

Return Requirements:

• Notify us within 3 days of receiving item.
• All items must be unused and in saleable condition.
• All items must be received within 30 days at:
  VOWS Bridal 130 Galen Street Watertown, MA 02472

Q: How long does shipping take for accessories?
A: Accessories are custom ordered for you and take between 2-4 weeks to arrive within the US. Call for International shipping times.

Q : If I purchase a set can I return one item and keep the other?
A: No. Sets must be retuned as a whole.

Q: When will I receive my items?
A: Most items will arrive within 3-7 days.

Q: Do you offer a rush ship on any of the items?
A: Rush deliveries may be available. Please call to check availability.

Q: What is the shipping cost for accessory items?
A: Shipping is $5.99 within the U.S. International shipping is $25.

Product options

Q: Can any specifications be made to the accessories?
A: All colors and finishes available are listed for each item.

Q: Are there different color options for all items?
A: If available, color options are listed in the color chart. If there is not a color chart listed then the item is only available in the color shown.

Buyers guide

Q: Can I use my VOWS store credit towards the purchase of an accessory item?
A: YES! A VOWS store credit may be applied to the purchase of any accessory items we offer. Please contact VOWS at 1-866-THE-GOWN or Allisonr@bridepower.com to place an order with a store credit.
Please note: store credits must be used at one time. Please inquire with questions.

Q: May I use the gift card I purchased on powerbrides towards the purchase of an accessory?
A: Yes, you may use 1 gift card per order. Unfortunately you can not combine gift cards.

Q: Are the items online available at the VOWS bridal showroom?
A: Only items in the INSTORE@VOWSBRIDAL category on our website are available at the VOWS bridal showroom. This is subject to change. All other items are available online only.

Q: Can I pick up my order at the VOWS bridal showroom?
A: Yes, there is still a $5.99 shipping charge to have your item(s) shipped to VOWS bridal